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Terms of use

Terms of use

Welcome to our Site. Please read these Terms carefully. They regulate the terms of use or service relating to our website – www.urbaninsider.com.sg or any mobile application or any electronic or social media platform (the “Services”) operated and owned by Urban Insider Pte. Ltd. (UEN: 202008253E) (“we”, “our” or “us.”), whether by itself or through its affiliates or subsidiaries. Your access to or use of the Services is conditional on your acceptance and compliance with these Terms. They apply to all visitors, users, subscribers and others who access or use the Services.

By accessing or continuing to use the Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may discontinue your access.

We reserve the right, at our sole discretion to modify or replace these Terms at any time. These changes will be updated and posted on the Site for you to visit. By your continued use of the Site and Services, you agree to be bound by these Terms, as modified or replaced.

  • 1. Interpretation

    • 1.1. In these Terms, each of the following words has the meaning stated next to it:
      “Merchant”a third party seller of goods and services;
      “Site”the Urban Insider website or mobile application or any social media site i.e. www.urbaninsider.com.sg;
      “Register”means creating an account on Urban Insider Sites and “Registration” shall have the corresponding meaning;
      “Service”all or any of the services provided by Urban Insider via the website or mobile site (or via other electronic or other communication from Urban Insider) including the information, services and/or content;
      “Account”the account that you Registered on Urban Insider Sites;
      “Personal Data”data about a person who can be identified from that data;
      “Registered User”applicant who sign up as a Registered User and upon acceptance of application, the Registered User;
      “You”user of the Site and/or Services;
      “Content”user created listings and content, such as photos, videos, comments, data, text, links and/or other information;
      “Site Content”without limitation the text, graphics, photographs, software, video and audio files, and the like that appear on www.urbaninsider.com.sg
    • 1.2. Unless the context otherwise requires, words importing the singular shall also include the plural and vice versa. Words denoting the masculine gender include the feminine gender and both shall include the neuter gender.
    • 1.3. The headings in these terms and conditions are inserted for ease of reference only and shall not affect the construction of these terms and conditions.
  • 2. Use of the services

    • 2.1. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable (with or without cause), non-transferable right and license to use our Site and Services. Our Site and Services are provided to you for your non-commercial, personal use only and must not be used for business or commercial purposes, unless you use the Site, Services and/or an Account with us as our listed business (“Merchant”). You may not reproduce, modify, copy or distribute or use for commercial purposes any part of the Site and Services without our express and written permission.
    • 2.2. You undertake that, when browsing, accessing or using the Site and/or Services, or when communicating with any Merchant or any other user of the Site and/or Services, you shall not do or attempt to do or permit any other person to do or attempt any of the following:

      a. Upload any information, data and/or Content (as defined below) that violates or infringes upon any of our or another party’s rights of publicity, privacy, copyright, trademark or any other intellectual property right;

      b. Engage in or encourage any conduct or make any statement which is or is likely to be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world;

      c. Engage in or encourage any conduct or make any statement which is or is likely, in our opinion, to restrict or inhibit any other person from properly using or enjoying the Site and/or Services;

      d. Furnish false, inaccurate or misleading information, use credit/debit card details fraudulently, enter into fraudulent interactions or transactions with us or any third party (including by entering into interactions or transactions purportedly on behalf of a third party where you have no authority to bind that third party or by using a false or fictitious identity);

      e. Affect us adversely or reflect negatively on us, our Site and/or Services, our goodwill, our trademark(s), our name or reputation or cause duress, distress or discomfort to us or anyone else, or discourage any person from using all or any portion, features or functions of the Site and/or Services;

      f. Use the Site and/or Services to send, post, or otherwise communicate any Content which is offensive, indecent, threatening, abusive, insulting, harassing, defamatory, libellous, inflammatory, deceptive, fraudulent, tortious, profane, invasive of another person’s privacy, or insensitive as to race, religion or gender, threatening, of an indecent, obscene or menacing character, blasphemous or otherwise offensive to any individual or group;

      g. Upload to, or transmit through the Site and/or Services any data, file, software or link that contains malicious codes or redirects to a virus, Trojan Horse, worm, spyware or other harmful programs;

      h. hack into, interfere with, disrupt, disable, over-burden or overload or impair the proper working of the Site or Services, including any spoof attack, denial-of-access attack, reverse engineering or any malicious tampering which adversely affects their proper functioning.

      i. Interfere with, or disrupt the integrity or the performance of the Site and/or Services;

      j. Violate any applicable laws, rules or regulations in connection with your access or use of the Site and/or Services;

      k. Use the Site and/or Services for any purpose for which it is not designed or intended or in any manner which violates or is inconsistent with these Terms;

      l. Use our proprietary information or interfaces or other intellectual property in the design, development, manufacture, licensing or distribution of any application, accessories or devices for use with the Site and/or Services;

      m. Access or use the Site and/or Services in such a way as to, or commit any act that imposes or is likely or calculated to impose an unreasonable or disproportionately large load on our infrastructure;

      n. Collect any information in respect of other users (and which may include both our members and/or Merchants) without their consent or gain unauthorised access to the Site and/or Services, other users’ accounts, names, passwords or personally identifiable information;

      o. Copy, reproduce, modify, create derivative works from, distribute, or publicly display any Site Content from the Site and/or Services without our prior express written permission and/or any applicable third party;

      p. Authorise or encourage anyone to do any of the foregoing or for any purpose that is unlawful or prohibited by these Terms or any other purpose not reasonably intended by us, including but not limited to the following, you agree not to use the Services:

      i. To abuse, harass, threaten, impersonate or intimidate any person;

      ii. To post or transmit or cause to be posted or transmitted any Content that is defamatory, obscene, pornographic, abusive, offensive, profane, maliciously false or that infringes any copyright or other right of any person.

      iii. To create or transmit unwanted ‘spam’ to any person or URL.

      iv. To create multiple accounts with a view to influence, vote for or against any User’s visual content.

      v. To post copyrighted Content that does not belong to you unless you are commenting on Visual content in Blogs, where you may post such Content provided you attribute appropriately the Copyright owner and provide a link to the source of the relevant Content.
  • 3. User accounts

    • 3.1. You may register for a user account with us either by registering with us or by linking your social media account with us (“Account”). If you create an Account, you agree to complete the registration process by providing current, complete, and accurate information as required by us.
    • 3.2. You are responsible for all activities that occur under your Account. You agree to notify us immediately of any unauthorised use of your Account or any other breach of security. We will not be liable for any loss that you may incur as a result of your use or someone else’s use of your Account, either with or without your knowledge. In addition, you may be held liable for any losses incurred by us or another party due to your use or someone else’s use of your Account.
    • 3.3. You are solely responsible for the proper use of your Account, and you shall also be solely responsible to ensure the confidentiality of your Account details and login credentials. You shall ensure that you have at all times full control of and over the use of your Account, and that you shall further not use another user’s Account at any time. You shall not set up multiple Accounts, or transfer or sell your Account to another party.
    • 3.4. All Accounts must be registered with a valid personal email address that you access regularly, so that, among other things, we may communicate with you by email in respect of the management and administration of your Account.
    • 3.5. We may require users to re-validate their Accounts or update their Account passwords from time to time in order to ensure that the Accounts are still active and registered with a valid email address.
    • 3.6. We reserve the right to terminate, delete and/or otherwise remove any Account without prior notice if we believe that the Account had been registered in violation of these Terms, if proxy IPs (Internet Protocol addresses) are being used in order to attempt to hide the use of multiple registration accounts, or if the Account disrupts the smooth operation of our Site and/or Services or in any way or disrupts or annoys other users of our Site and/or Services.
    • 3.7. If you use multiple Accounts, if we do take any action against you, you may have action taken against all of your Accounts.
    • 3.8. When you create an Account, you represent and warrant that:

      a. If you are representing a company, organisation or any other legal entity (“Entity”), you have authority to bind the Entity to these Terms, and that the Entity is duly incorporated;

      b. You are capable of entering into and performing legally binding contracts under the applicable law;

      c. You are and will be legally, financially and morally responsible for all activities that occur under your Account; and

      d. All information which you provide is accurate, up to date, truthful and complete and that you will promptly inform us of any changes to such information by updating your Account profile.

      e. If you are below the age of majority, you may only use the Site and/or Services with the consent of and under the supervision of your parent or legal guardian who shall be responsible for all your activities.

      f. You may terminate your account at any time through your account management page and will take immediate effect.

      g. We reserve the right to terminate your account for any breaches of the Terms of use and such breaches are not remedied within seven (7) days. Additionally, we may limit or suspend the use of your account or any other reason at our sole discretion.
  • 4. Personal data

    • 4.1 It is a condition of your Account and continuing the use of the Site and/or Services that you consent to the collection, use, disclosure and/or processing of your Personal Data ( whether true or not about you, including your personal particulars and other information to which we have or are likely to have access) by us, our agents and contractors involved in the Site and/or Services, for the following purposes:

      a. assess, verify, fulfil, process, service and/or manage your Account or applications for Account, which includes but is not limited to updating the register of Registered Users and data relating to Registered Users;

      b. maintain your Account with us;

      c. render or provide products, services and facilities in connection with the Site and/or Services, or to otherwise to develop, enhance or improve such products, services and facilities;

      d. verify the identity of applicants and/or Registered Users or persons acting on behalf of an applicant or Register User;

      e. process, facilitate, complete, confirm, fulfil or carry out any transaction or dealing entered into between you and us;

      f. fulfil, process, manage and/or facilitate your participation in any lucky draws, competitions, promotions, contests and other activities conducted or organised by us, which includes but is not limited to processing or facilitating redemption activities and/or notifying you where he/she has won a prize in connection with such activities;

      g. notify you of benefits, privileges, promotions and/or updates (by way of electronic mail updates, or by such other means as determined by us) in connection with the Site and/or Services;

      h. communicate with you changes and development to our policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to the Site and/or Services;

      i. resolve complaints and handling requests and enquiries;

      j. conduct market research for statistical, profiling and statistical analysis for the improvement of services provided to you;

      k. aggregate your data into anonymised statistical data, and share such anonymised data with third parties, such as advertisers, marketing and business partners, for marketing and promotion purposes;

      l. any purpose, undertaking or activity incidental to any of the above; and

      m. any other purposes as may be determined by us from time to time and for which your specific consent has been obtained through the Site and/or Services.
    • 4.2. Where you have given specific consent, you agree to our collection, use, disclosure and /or processing of your personal data by us, our agents and contractors, for the following purposes:

      a. send you notifications and marketing and promotional messages in relation to the Site and/or Services (including via sms, WhatsApp, any social media platforms, or other modes of communication using your e-mail address, telephone numbers, social media account, which we have in our records from time to time or otherwise available publicly); and

      b. send you notifications and marketing and promotional messages in connection with products, services, offers and promotions offered by us or Merchants (including via sms, WhatsApp, any social media platforms, or other modes of communication using your e-mail address, telephone numbers, social media account, which we have in their records from time to time or otherwise available publicly).

    • 4.3. If you wish to withdraw your consent to the collection, use, disclosure or processing of your Personal Data as set out above, or if you have any questions relating to your Personal Data, or if you would like to obtain access or make corrections to your Personal Data, please contact our Data Protection Officer in writing at: Urban Insider Pte. Ltd., 1 Scotts Road, #24-10, Shaw Centre, Singapore 228208. Alternatively, you may unsubscribe from receiving promotional electronic or non-electronic direct mails, by clicking the “unsubscribe” button or email hello@ubaninsider.com.sg.

      Depending on the complexity of our request and its impact on our relationship with you, we may require reasonable time to process your request.
    • 4.4. If you choose to withdraw your consent for the collection, use, disclosure or processing of your Personal Data, we may have to terminate your Account as we may not be able to administer and maintain your account with us or in a position to provide the Services to you.
    • 4.5. You agree that the consent granted above does not supersede any previous consent you may have given to us and is in addition to any rights which we may have at law to collect, use, disclose and/or process your Personal Data.
    • 4.6. You agree that in the course of collection, use, processing and/or disclosure of your Personal Data, they may be transferred outside of Singapore.
    • 4.7. To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
    • 4.8. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
  • 5. User and site content

    • 5.1. The Site and/or Services allow you to create listings and share content, such as photos, videos, comments, data, text, links and/or other information (“Content”). With respect to any Content that you upload, post or otherwise make available on through our Site and/or Services, you hereby assign us all rights, title and interest to us for the same, and you expressly acknowledge and agree that thereafter we shall own such Content. To the fullest extent permitted under the applicable law, you agree not to assert any rights and/or other intellectual property rights in respect of any use and/or ownership of such Content by us or third parties authorised by us. You further warrant that at all material times, you are the legitimate owner of such Content and/or that you otherwise are authorised or have the right to therefore assign the same to us.
    • 5.2. You acknowledge that you are responsible for any Content you may submit through the Site and/or Services, including the legality, reliability, appropriateness, originality and copyright of any such Content. With respect to any Content you submit or make available through the Site and/or Services, you hereby further represent, warrant and covenant that any Content you provide does not include anything to which you do not have the full right to grant such a license to us.
    • 5.3. The Site and/or Services including without limitation the text, graphics, photographs, software, video and audio files, and the like that appear on www.urbaninsider.com.sg (the “Site Content”), is either owned by or licensed to us, and is subject to copyright and other intellectual property rights under the applicable laws.
    • 5.4. You may not repost, republish, reproduce or copy the Site Content to other websites, mobile applications, or otherwise, without our prior written consent. Furthermore, you shall not sell, or distribute, Site Content to third parties, prepare derivative works of or otherwise exploit Site Content without our prior written permission. To request permission to re-post, republish, reproduce, copy, sell, distribute, prepare derivative works of or otherwise exploit Site Content, please submit your request in writing via our Contact Us page. We have no obligation to grant you permission to repost, republish, reproduce, copy, sell, distribute, prepare derivative works of or otherwise exploit Site Content.
    • 5.5. All of our trademarks, service marks and logos are owned by or licensed to us and may not be used for any purpose without our prior written consent.
  • 6. Permitted uses

    • 6.1. The Site and/or Services are designed to offer information. You agree not to use the Site and/or Services in any other manner and in a manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any of our server(s), or interfere with any other party’s use and enjoyment of the Site and/or Services or access to the Site and/or Services.
    • 6.2. You may not attempt to gain unauthorized access to any portion of the Site and/or Services, other Accounts, computer systems, or networks connected to any of our server(s), whether through hacking, password or data mining, or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available to you through the Site and/or Services. You will not link to any part of the Site and/or Services if such activity is illegal, will cause damage to, or will otherwise harm us or any other party. Moreover, we reserve the absolute right in our sole discretion to disable or otherwise terminate your use of the Site and/or Services, or any links you make to the Site and/or Services, or request you to do the same. We reserve all of our rights in the Site and/or Services not expressly granted to you by these Terms.
  • 7. Claim of copyright infringement

    • We respect the intellectual property of others. If you believe in good faith that any Site Content, or other matter posted on the Site and/or Services infringe upon the copyright in a work you own, please contact us via our Contact Us page, with correspondence containing the following:

      a. a physical signature of the owner, or a person authorized to act on behalf of the owner, of the copyright that is allegedly infringed;

      b. a clear identification of the copyrighted work allegedly infringed;

      c. identifying information reasonably sufficient to allow determination by us of the location of the material that is allegedly infringing;

      d. information reasonably sufficient to permit us to contact or respond to you;

      e. a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

      f. a statement that the information in the notification is accurate, and that you are either the owner or authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • 8. Links to other websites / mobile sites

    • The Site and/or Services may contain advertisements and/or links to other sites or services (“Third Party Sites”) that are not owned or controlled by us. These links to Third Party Sites are provided solely for your convenience. We do not endorse, sanction or verify the accuracy or ownership of the information contained in the advertisements or the content of any third-party sites or any products or services advertised on third party sites. If you decide to leave the Site and/or Services and navigate to Third Party Sites, or install any other applications, software or download content from any such Third Party Sites, you do so at your own risk. Concerns regarding a Third Party Site should be directed to the owners of the Third Party Site itself. We bear no responsibility for any action associated with any Third Party Site. Moreover, we do not imply an affiliation with any Third Party Site. We have no control over, and assume no responsibility for, the content, privacy policies or practices or any third party web sites or services, which you shall have the sole responsibility to comply. You acknowledge and confirm that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in relation to the use of or reliance on any such content, goods or services available on or through such web sites or services.
  • 9. Limitation of liability

    • 9.1. You further acknowledge and agree that we will not be held liable for any loss or damage incurred as a result of use of the Site and/or Services. You understand that we are not the seller of the goods and/or dining services contained on the Services and/or otherwise made available through the Site and/or Services. We are a service provider for third party Merchants. We are in no way nor shall be considered an agent of any Merchant, and we take no responsibility for the services or products for which any Merchant provides.
    • 9.2. We have taken reasonable care in compiling the information in our Site and shall not be responsible for any loss or damage arising from the use of the information contained in Site.
    • 9.3. All information provided on the Site or contained in the Services is for general information purposes. Although it is provided in good faith, we do not make any representation or warranty, express or implied on the accuracy, reliability, adequacy, validity or completeness of the information or contents provided in the Site or Services. Urban Insider, its directors, employees, servants, affiliates shall not be liable for any negligent mis-statements, errors or omissions or misrepresentation. The User shall use his or her own discretion to confirm the veracity of the information contained in the Site.
    • 9.4. We do not endorse or guarantee any Third-Party links or attest to the accuracy of information provided by the linked sites. Linking to our Site, mobile application or any electronic or social media platform is not an endorsement by us.
  • 10. Indemnification

    • You agree, to the fullest extent permitted by law, to defend, indemnify and hold Urban Insider, its officers, directors and employees against all damages, liabilities or costs, including reasonable legal costs, that arise from your use of the Site and its Services and to the extent caused by your acts or omissions.
  • 11. Governing law, jurisdiction and arbitration

    • 11.1 These Terms shall be construed, governed and enforced according to the laws of Singapore and the parties submit to the exclusive jurisdiction of the Singapore Courts. It is the intention of the parties in dispute to the greatest extent possible to resolve any disputes arising between them in an amicable and equitable manner. Should any dispute arise between the parties concerning any matter under these Terms, it shall initially be resolved by discussion and negotiation initially and if necessary, by mediation or alternative dispute resolution in the second instance and only in the last resort by litigation or arbitration
    • 11.2. Notwithstanding any other provision of these Terms, to the extent that you have in any manner violated or threatened to violate our intellectual property rights, we reserve the right to seek injunctive or other appropriate relief in any Singapore Court or tribunal and/or the jurisdiction in which such intellectual property rights may have been infringed upon, and you confirm to submit to the exclusive jurisdiction of the relevant and respective Courts.
  • 12. Intellectual property

    • You acknowledge that we own all right, title and interest, including without limitation all Intellectual Property Rights (as defined below), in and to the Site and/or Services, and that you will not acquire any rights, titles, or interests in the same except as expressly provided for in these Terms.

      You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our Site and/or Services, software, or documentation, or create or attempt to create a substitute or similar service or product through your use of or access the Site and/or Services or our proprietary information related thereto.

      “Intellectual Property Rights” means any and all rights existing from time to time under patent law, copyright law, moral rights law, trade secret law, trade mark law, unfair competition law, publicity rights law, privacy rights law, and any and all other proprietary rights, as well as, any and all applications, renewals, extensions, restorations and reinstatements thereof, now or hereafter in force and effect worldwide.

      All rights (including goodwill) in the “Urban Insider” name and trademark are owned by us. Any other product, service or company names and trademarks which may appear on our Site and/or Services are the names and trademarks of their respective owners.

      Unless expressly stated otherwise, we own copyright for all information contained on this website. Information may be downloaded only for personal use or in order to inform others about the Services. You shall not use our content to produce modified or derivative material unless prior written consent or approval has been obtained.
  • 13. No warranty

    • 13.1. You acknowledge and agree that the Site and/or Services are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Site and/or Services and any content, products or services accessed or obtained thereby is at your sole risk and discretion.
    • 13.2. We do not represent or warrant that: (a) the use of the Site and/or Services will be secure, timely, uninterrupted or error free or that they will be compatible or operate in combination with any other hardware, software, system or data; (b) the Site and/or Services will meet your requirements or expectations; (c) errors or defects in the Site and/or Services will be corrected; or (d) the Site and/or Services and our server(s) are free of viruses or other harmful components.
    • 13.3. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby excluded and disclaimed to the fullest extent permitted under the law.
    • 13.4. The Site and/or Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications (including problems inherent to the computer or electronic device you use). We are not responsible for any delays, delivery failures, damages, or losses resulting from such problems.
    • 13.5. No advice or information, whether oral or written, obtained by you from us or from the Site and/or Services shall create any representation, warranty or guarantee. Furthermore, you acknowledge that we have no obligation to support or maintain the Site and/or Services.
    • 13.6. We disclaim any and all liability or responsibility in relation to the Site Content made available through the Site and/or Services, including but not limited to the Content uploaded by users or the third party content and services. We are not responsible or liable in any manner for the third party content and services associated with or utilised in connection with the Site and/or Services, including the failure of such third party content and services, including but not limited to the content and/or services of our Business Partners.
    • 13.7. We maintain and shall have the right at any time to change, modify, correct, add to, discontinue, or retire any aspect or feature of the Site and/or Services, including, but not limited to, hours of availability, equipment needed for access or use, or the availability of the Site and/or Services (or any part thereof) on any particular device or communications service. We have no obligation to provide you and/or the Business Partners with notice of any such changes, and we are further under no obligation to provide you with any support, error corrections, updates, upgrades, bug fixes, and/or enhancements of the Site and/or Services.
  • 14. Terms of use amendments

    • We reserve the rights to amend any of the terms above at any time. The Effective Date, as stated below, indicates the last time this policy was materially revised. We encourage you to review this page periodically as changes may be made to our terms from time to time.

      Your continued use of our Site and/or Services after any change to this Terms constitutes your consent to any such change; to the extent such consent is not otherwise provided.

      Updated 5 September 2020
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